Danielle Dorwart on December 30, 2015

Getting to Know December’s NaviNet All Stars

Every month the NaviNet community gathers for a Town Hall where we celebrate recent accomplishments and discuss upcoming goals. In addition, we recognize one or two outstanding team contributors, also known as NaviNet All Stars. NaviNet All Stars are nominated through an anonymous company-wide survey because they have helped make NaviNet successful and a great place to work. Our NaviNet All Stars have a big impact on NaviNet’s culture and are one of the many reasons we have been named to the National 2015 Best and Brightest Companies to Work For list, as well as to the Boston Globe’s Top Places to Work. This month, two exceptional people, both cyclists, were selected as NaviNet All Stars: Senior Customer Support Analyst, Trish Santoro, and Principal Software Engineer, Guillaume Chesnel.

TrishSantoroNaviNetAllStar.jpg

How long have you been with NaviNet and what is your role here?

Trish Santoro:

"I have been with NaviNet since 2008. I started as a contractor and was eventually flipped to a fulltime employee. I work remotely, initially from Santa Fe, NM and am currently in Asheville, NC. I’m a Senior Customer Support Analyst, supporting 2nd level, technical issues for users.”

Guillaume Chesnel:

"I have been with NaviNet for three years. I started as a Senior Software Engineer and now I’m a Principal."

Why do you think your colleagues voted you as this month’s NaviNet All Star?

Trish Santoro:

"The NaviNet All Star award is a direct reflection of the people around me on the Customer Support Team here at NaviNet. I think I was nominated because I’m part of this very cohesive team that is always learning. It’s imperative that we share knowledge and I make a concerted effort to spread knowledge and be a big team player. We have a daily expectation to close a certain number of cases and I make a goal of exceeding that number each day. My team encourages and acknowledges my success."

Guillaume Chesnel:

"I was part of a team that, through a series of releases, made a switch in new services to happen. This was a huge step and involved a lot of changes and challenges. It was like solving a jigsaw puzzle and together with the team- and a few all-nighters- we did it. Working for NaviNet, you learn that everything is a team effort. I think my contribution to that effort was appreciated."

How did it feel to receive the All Star award?

Trish Santoro:

"Shocking! A very pleasant shock and surprise. I had no idea it was coming!"

Guillaume Chesnel:

"It’s always great to know that your work is appreciated. Working with these people is the most enjoyable part."

What work are you most proud of here?

Trish Santoro:

"I’m proud of my contributions to the Customer Support Database. When a new issue occurs, we document the issue and resolution then share it in our CS Database. Teammates can keyword search for answers to current issues so they don’t need to figure out a workaround in the moment. Also, the information can be shared during new hire training in order to set incoming team members up for success with new and relevant information."

Guillaume Chesnel:

"I love making big strides, building confidence in my teammates, developing valuable software, and feeling good about the work I’ve produced." 

What do you think sets NaviNet and its products apart from other healthcare IT companies out there?

Trish Santoro:

"Our cutting edge product- our users love having real time data at their fingertips. We also have excellent people supporting this product from the frontline to the back office."

Guillaume Chesnel:

"Our Belfast site is known for being very technically challenging. We’re required to produce quality software. We’re engineering software and trying hard to make it useful; building it well for the future. We’re known to be a bit tough but it’s good to be a part of."

Do you have any hobbies outside of NaviNet?

Trish Santoro:

"I love to ride bikes! I used to race road bikes and mountain bikes before I had my son. Now I make sure to ride at least three times a week and one day a week with my family."

Guillaume Chesnel:

"I cycle to work, play music, play table tennis, and hang with my family. I’ve played guitar for ten years. My daughter recently picked up the violin, so I joined her. She’s quitting but I’ll keep on going."

 

If you’re interested in becoming a future NaviNet All Star, please reach out to me or visit our jobs list to learn more about opportunities at NaviNet! 

 

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Tags: NaviNet Culture

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NaviNet, part of NantHealth, is America’s largest interactive healthcare network. Our flagship multi-payer provider website is built on deep payer integration and the innovative use of technology to deliver real bottom-line value for both payers and providers.