Stephen McVarnock on November 4, 2015

For IE Browser Users, The Times, They Are A-Changing

Back in August of 2014, Microsoft announced that as of January 12, 2016, they will only support certain versions of Internet Explorer (IE) on particular Microsoft Operating Systems. Microsoft’s decision to discontinue support for older IE browser versions is based on security and performance reasons. According to the IE blog, outdated browsers represent too great a security challenge to keep updated and modern browsers run faster than their legacy counterparts.

The full Microsoft IE announcement can be summarized as follows:

  • IE9 will continue to be supported on Windows Vista only
  • IE10 will continue to be supported on Windows Server 2012
  • IE11 will continue to be supported on Windows 7 and Windows 8.1 onlyScreenshot of an Internet Browser search bar

What Does This Mean for Healthcare IT Users?

Most healthcare technology vendors, including NaviNet, can only support software on browsers that continue to receive support from the browser vendor themselves.  Since Microsoft will no longer provide security patches or technical support for browsers that are not listed in their announcement, many healthcare IT vendors will also no longer support these same browsers. Any IE browser not listed in Microsoft's announcement should be considered unsupported, including IE8.

So What Should I Do Next?

With January fast approaching, here are the steps you should take now to make sure you are using a supported browser:

1.  Check to see if you will be using vendor supported combinations as of January 12th, 2016.

2.  Research to see what browser versions your healthcare IT vendors will be supporting. At NaviNet, we will not support IE10 on Windows Server 2012, but we will support the following:

  • IE9 on Windows Vista
  • IE11 on Windows 7 and Windows 8.1

3.  If you are using IE8 or older, upgrade to new versions of IE that are listed above or consider upgrading to alternatives like Chrome or Firefox.

4.  If you can’t make the upgrade, inform your IT or System Administrator.

It is very likely many IT and System Administrators are aware of the Microsoft announcement and are already considering what it means for your organization or practice, so it’s a good idea to reach out to them.

What Happens If I Don’t Upgrade by January 12th?

Most healthcare IT vendors, including NaviNet, will still allow you to access their solutions through any browser you wish. However, using an unsupported browser can impact your user experience with the solution. NaviNet solutions will continue to work on browsers that will no longer be supported after January 12th, but we only guarantee the user experience on the supported browsers mentioned above. We anticipate that the user experience on older, unsupported browswers will degrade over time as we roll-out new features and take advantage of the latest browser technology. It is important to note that if your browser is unsupported, it will not receive security patches so it will be vulnerable to hacking.

Please make your browser upgrade a priority this year to avoid these issues and to optimize your NaviNet user experience.

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Tags: Healthcare IT

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NaviNet, part of NantHealth, is America’s largest interactive healthcare network. Our flagship multi-payer provider website is built on deep payer integration and the innovative use of technology to deliver real bottom-line value for both payers and providers.